Be a part of our thrilling Hampton!

Are you an energetic Guest Service Agent with strong customer focus and passionate about delivering memorable Guest Experiences then we would like you to join us on our “Journey of Hamptonality”.

Position Purpose
 

To be a passionate host and highly collaborative member of the guest service team who maximizes customer spend whilst delivering exceptional customer experiences both in FO and F&B.

Qualifications - Internal

Duties & Key Responsibilities

Handle FO operations (check-in/check-out, reservations, calls, cash or CC transactions
Handle F&B Operations (preparing and serving food and beverages)
Ensure the GM and GSM are kept fully aware of relevant guest feedback
Process guest reservations in OnQ
Answer and respond to all calls on hotel phone/switchboard
Ensure full handover between shifts
Set up conference facilities
Cover the night audit procedure as requested
Be fully aware of the correct procedures regarding the acceptance of closing cash shifts and dockets
Deal with all cash and CC transactions
Conduct hotel security checks
Comply with HACCP standards

In return, we provide you very various benefits, excellent training plan and development opportunities as well as a discounted bus service rate from Bristol City Centre.

Bristol Airport is the fifth largest UK airport outside of London and the only top ten UK airport to see growth each year since 2009.  With extensive plans to grow further over the next 10 years, they are North Somerset’s largest single-site employer. Serving the region with over 100 direct routes, they also act as an inbound gateway to the South West.  The airport is defined by their exceptional people, wh